Common questions and support documentation

• What manipulatives do you recommend for 4th/5th grade?
• Where can I find a specific Mix and Math video/resource?
• Do you have resources in Spanish available?

• How long does a replacement, refund, or return take to process?
• What is your return policy?
• My order should be here by now, but I still don't have it. What should I do?
• How do I track my order?
• Do you offer refunds?
• Can I exchange an item for a different size/color?
• I received a wrong/damaged product, what should I do?
• Where will my order ship from?
• When will I get my order?

• I need to change my email address.
• How do I cancel my membership?
• I was a previous member of Mix and Math 360°, how do I reactivate my membership?
• What is your refund policy?
• I am having trouble finding a particular resource.
• Can I pay with a Purchase Order?
• What should I do if I have a failed payment?
• How can I cancel my membership?
• May I share resources from Mix and Math 360° with other teachers at my school?
• I am currently on a monthly subscription, how do I upgrade to annual?

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• How do we get your W9 to add Mix and Math as a vendor?
• We have new teachers in the 4th and 5th grade teaching positions. How do we transfer our licenses to them?
• How do I request a quote?
• Can you get a school/site license?

• I didn’t get Day # of the manipulative email series.
• Access Error